Returns & Exchanges
We want you to love your hair! If for any reason you need to exchange it, you need to do so within 14 days of your purchase with the original receipt. The hair must be in the original packaging, exactly how it was sold to you. We DO NOT provide REFUNDS, only exchanges. Exchanges will only be accepted for merchandise which have not been used or altered (brushed, combed, picked, cut, or processed) in any way. We DO NOT guarantee prime hair quality if wefts have been cut more than 3 times, have been split, or have been chemically altered (rinsed, permed, bleached, permanently colored) . If you are experiencing any issues with your hair it will need to be brought to Hair Diva NY attention within 30 days of your purchase, along with proof of purchase (receipt and bundle tags). We DO NOT under any circumstances issue refunds. All sales are final. Requests must be made within 14 business days of receipt of product(s). Any exchange request after 14 business days will not be honored. We do not refund shipping charges for returned orders.
We will make every effort to match each order to your exact specifications. Because our natural hair is 100% virgin human hair and each individual piece comes from a separate donor we cannot guarantee hair color or texture. Our hair comes in straight, wavy and curly pattern. The color will range between a natural 1b and 2. Wavy and curly patterns are steamed to enhance the pattern. In some cases we may have natural lighter pieces that are available upon request but not guaranteed. Please be forewarned, refunds and/or exchanges WILL NOT be issued for dissatisfaction with texture or color.
According to the Federal law you cannot return human hair products that have been used. We adhere to these strict policies with respect to hair returns, hygiene concerns and federal law. Please return the item in the original and resalable condition as a necessary health precaution. Note that perming, coloring, lifting or otherwise processing the hair voids ALL EXCHANGE AND REPLACEMENT guarantees.
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