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FAQ

  • What is the quality of your hair?
    All of our hair is grade 6A, 8A, and 9A quality and double drawn. Our hair does not shed, tangle or get matted, and we stand behind the quality of our hair.
  • How many OZ comes in a bundle?
    3.5oz for the Brazilian, Malaysian, Peruvian, Indian and Cambodian hair.
  • How many bundles do I need to complete a full sew-in?
    12"-16" needs 2 bundles, 18"-24" needs 3 bundles, 24"-30" needs 3 to 4 bundles.
  • What is your return or exchange policy?
    Please visit our Returns & Exchanges page.
  • How long does it take to ship and process the orders?
    Please visit our Shipping & Delivery page.
  • How long does the hair typically last?
    The life span of our Virgin hair all depends on how you care for the hair. If you follow our hair care guide with simple maintenance instructions, along with using our recommended hair care products you can extend the life of your hair and get increased value from longer use. Hair should last up to a year if you follow a specific hair care regimen. Less heat will expand the life span.
  • Can the hairs be colored?
    Yes it can, but we advise that you use a professional colorist that specializes in coloring hair extensions.
  • What color does the hair come in?
    Virgin hair only comes in natural colors of the donors which is usually a dark brown color. You can indicate in your note any remarks at the time of purchase what color you would prefer, and we will try to match that the best we can but we do not guarantee colors.
  • Why was my order cancelled?
    If the billing information that was provided to us does not match the information you have on file with your bank, we will not be able to proceed with processing your order due to fraud purposes. Your order will be cancelled and refunded back to your account. You will be contacted via email about the cancellation. Refunds can take up to 7 business days.
  • Can I cut the weft?
    Our wefts are not meant to be cut, if you need to cut your weft we recommend sealing the ends so that hair will not shed at point of cut.
  • Will my hair wave up again after I straighten it?
    Yes it will, but the more you straighten the hair the more you will lose the pattern. It is important to remember that the hair is not attached to any cuticles so it no longer is receiving any nourishment, so if you continuously straighten you will relax the pattern just like you would with your own hair. Wave and curl patterns will revert back to natural state when washed with Sulfate-Free Shampoo & Conditioners.
  • Am I able to place an order and pick it up at one of the locations?
    No; you will either have to place the order online and have it shipped to you at the designated address or come into the store.
  • What payment options can be used?
    We take Visa, MasterCard and Discover. We do not accept gift cards. This applies to in-store purchases as well as online orders.
  • What holidays and days do you all not ship on?
    We do not ship on Sundays, New Year's Day, Martin Luther King Jr., Day, President’s Day, Memorial Day, Independence Day, Labor Day, Columbus Day, Veteran's Day, Thanksgiving Day and Christmas Day.
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